Business Analyst – Tech & Product

About the Role

As a Business Analyst at OpenReach, you’ll sit at the intersection of product, data, and execution. Your mission? Turn retail chaos into clarity by translating real-world retail problems into structured feature ideas, and on-ground feedback into front-end optimizations to marketplace optimization—to drive smarter, faster decisions across our platforms, like OpenKYC, OpenPay, and OpenReach.

What You'll Do

• Analyze business processes across in-store execution, KYC, onboarding, and retailer engagement
• Work with stakeholders to define business goals and project requirements
• Collaborate with product managers and developers to build elegant solutions aligned with business goals
• Create user stories, wireframes, and product documentation
• Monitor key metrics and generate performance dashboards
• Identify gaps in current systems and suggest enhancements backed by data
• Assist in UAT (User Acceptance Testing) and ensure delivery quality

What We're Looking For

• 2-6 years of experience in business analysis, preferably in SaaS, retail tech, or B2B ecosystems
• Strong expertise in SQL, data visualization tools (e.g., Tableau, Power BI, Tableau)
• Experience with documentation tools (Jira, Confluence, Figma)
• Ability to simplify complex problems and communicate them clearly
• Comfort working in fast-paced, cross-functional environments
• Bonus: Experience working with FMCG, retail ops, or field service data

Why Join OpenReach

• Work on real-problems that impact millions of retail touchpoints
• Build alongside passionate people who care about what they’re creating
• An environment that feels like a startup but with 5+ years of success behind it
• Learn fast, grow faster—we promote from within
• Flexible hybrid work with strong culture and support systems

Apply Now

Email your CV and a short note to careers@openreach.com

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