Last updated May 02, 2025
Welcome to the official website and mobile applications of OpenReach DeepMarketing (OPC) Private Limited (“OpenReach”, “the Company”, “we”, or “us”). OpenReach is a company incorporated under the laws of India, with its registered office in Thane, Maharashtra, India. These Terms of Use (“Terms”) govern your access to and use of our public website www.openreach.co (the “Website”) and our mobile applications OpenKYC and OpenPay (collectively, the “Apps”). By accessing or using our Website or Apps (together, the “Platforms” or “Services”), you (“User” or “you”) acknowledge that you have read, understood, and agree to be bound by these Terms, as well as any other policies referenced herein (such as our Privacy Policy). If you do not agree with these Terms, you must not use the Website or Apps.
Authority: If you are using the Website or Apps on behalf of a company or other legal entity, you represent and warrant that you are authorized to accept these Terms on that entity’s behalf and to bind that entity to these Terms. In such a case, the terms “you” and “your” will refer to that entity. You agree that you will ensure that any person you authorize to use our Platforms on your behalf complies with these Terms.
Our Website is provided primarily for informational purposes and to generate business leads. It offers information about OpenReach’s services – including in-store activation, field marketing, and e-payment solutions – and may include features such as contact forms, service descriptions, case studies, videos, and other informational materials. The Website does not require account registration or login for general use; it is accessible to anyone browsing to learn more about our services. Any personal information you choose to submit through contact or inquiry forms on the Website will be handled in accordance with our Privacy Policy and is used solely for responding to your requests or inquiries.
Our mobile applications, OpenKYC and OpenPay (the “Apps”), are provided to facilitate certain operational services of OpenReach. OpenKYC is intended to support digital Know-Your-Customer (KYC) processes (for example, collecting or verifying customer identification information as part of our field marketing and activation services), and OpenPay is intended to support electronic payment solutions (for example, enabling digital payment transactions or e-wallet services in connection with our e-payment solutions offering). Use of the Apps may be subject to additional guidelines presented in-app, and may require you to provide certain information or consents (such as allowing use of your device camera for KYC document upload, or internet access for payment processing). By using the Apps, you agree to use them only for their intended informational and operational purposes in accordance with these Terms and all applicable laws.
Please note that while the Website is primarily informational and does not itself conduct transactions, the Apps may enable you to perform transactions or operations (such as submitting KYC details or making payments). All use of our Platforms, whether for browsing information or for operational transactions, is subject to these Terms.
By using our Website or Apps, you represent that you are at least 18 years of age or the age of legal majority in your jurisdiction, and are legally capable of entering into a binding contract. The Platforms are not intended for use by minors without parental or guardian consent. If you are under 18, you must only use our Platforms under the supervision of a parent or legal guardian who agrees to be bound by these Terms. We reserve the right to refuse access to the Platforms to any person, and to limit or terminate access at our discretion, especially if we believe a user is underage or otherwise not in compliance with these Terms.
If you are accessing or using the Apps on behalf of an organization (for example, as an employee or contractor of our client or partner), you further represent that you have the necessary authority from that organization to use the App and to provide information and perform actions within the App on the organization’s behalf. Such organization will be responsible for your actions on the Platform, and you and the organization jointly agree to abide by these Terms.
While the Website does not require any user account or registration, use of certain features of our OpenKYC and OpenPay mobile applications may require you to register an account or log in with credentials provided by us or by your employer (if the Apps are used in a B2B context). You agree to provide accurate, current, and complete information during any registration or account setup process in the Apps, and to update such information promptly if it changes. You are responsible for maintaining the confidentiality of any login credentials (such as usernames, passwords, or authentication tokens) associated with your account, and for all activities that occur under your account.
You must notify us immediately at our contact email (provided in the Contact Us section below) if you believe that your account or login credentials have been compromised or used without authorization. We are not liable for any loss or damage arising from your failure to secure your account information. You agree not to share your account credentials with any other person and understand that any use of your account by another person will be treated as use by you, unless you have previously notified us of suspected unauthorized use.
We reserve the right to suspend or terminate any account or user access to the Apps, without notice, if we suspect any security breaches or if you violate any of these Terms. Refer to the Termination section below for more details on when we may suspend or terminate access.
We expect all Users to use our Website and Apps in a lawful and respectful manner. You agree that you will not misuse the Platforms or engage in any activity that interferes with others’ use or that violates any law, regulation, or these Terms. Specifically, you agree NOT to do any of the following:
We reserve the right to monitor usage of our Website and Apps to enforce these guidelines. If you engage in any of the prohibited conduct above or otherwise violate these Terms, the Company may take appropriate action, including removing or disabling access to certain content, suspending or terminating your access (temporarily or permanently), and/or reporting you to law enforcement authorities if your conduct violates law. You also agree to comply with all applicable laws and regulations in India (and in any jurisdiction from which you access the Platforms) when using our Website and Apps. This includes, but is not limited to, data protection laws, anti-money laundering laws, and relevant provisions of the Information Technology Act, 2000 and its rules.
All content, materials, and features available on the Website and Apps are the intellectual property of OpenReach or are used under appropriate licenses. This includes, without limitation: the company’s logos and trademarks, brand names, service marks, graphics, layout and design of the Platforms, text, articles, photographs, images, audio and video clips, training materials, software, and any other materials or content (collectively, “Proprietary Content”). The compilation, arrangement, and presentation of all materials on the Platforms are also protected by intellectual property and proprietary rights.
OpenReach (and its licensors, where applicable) retain full ownership and rights (including copyright, trademark, and other intellectual property rights) in and to all Proprietary Content provided on the Platforms. Nothing in these Terms transfers any ownership of such rights to you or any other user. The OpenReach name, logo, and all related names (including “OpenKYC” and “OpenPay”), logos, product and service names are trademarks of OpenReach DeepMarketing (OPC) Private Limited. All other marks used on our Platforms, if any, are the property of their respective owners and are used for identification purposes only.
OpenReach grants you a limited, revocable, non-exclusive, non-transferable license to access and use the Website and Apps and the Proprietary Content strictly for your personal or internal business purposes consistent with the purposes of our services. For example, you may view information about our services, download informational PDFs or resources if provided for that purpose, or use the Apps to carry out authorized KYC or payment transactions for legitimate purposes. However, this license does not allow you to:
Any unauthorized use of the Proprietary Content or the Platforms may violate copyright laws, trademark laws, and other applicable intellectual property or other laws. We reserve all rights not expressly granted to you in these Terms. If you wish to use any content from our Platforms beyond what is permitted by these Terms (for example, for commercial use or republication), you must obtain our prior written permission. To inquire about such use, you may contact us as indicated in the Contact Us section.
Your privacy is important to us. Our Privacy Policy describes how we collect, use, disclose, and protect information that you may provide to us or that we obtain from your use of the Website and Apps. We strongly encourage you to read our Privacy Policy to understand our practices. By using our Website or Apps, you acknowledge that you have read our Privacy Policy and agree to the collection and use of your data in accordance with it.
In particular, when you submit personal information through our Website’s contact forms or when you provide personal data or documents via OpenKYC or conduct transactions via OpenPay, such data will be handled as per our Privacy Policy and in compliance with applicable data protection laws in India. We implement reasonable security measures to protect your personal information; however, you understand that no data transmission or storage system can be guaranteed as 100% secure. By using the Platforms, you consent to such processing of information and you agree to provide only accurate, truthful information.
If the Apps require permissions on your device (for example, camera or storage access for KYC document upload, or SMS/read permissions for OTP during payment), the Apps will request your consent for such access. You can withdraw these consents at any time by changing your device settings, but doing so may affect the functionality of the Apps.
For more details, please refer to our full Privacy Policy, which is incorporated by reference into these Terms. If you do not agree with our data handling practices as described, please do not use the Platforms.
Our Website and Apps may contain links to third-party websites, services, or resources that are not owned or controlled by OpenReach. For example, our Website might include links to client websites, partner services, social media pages, or reference materials; similarly, OpenPay might integrate with third-party payment gateways or OpenKYC might utilize third-party verification services. These links and integrations are provided solely for your convenience or to enable certain features. OpenReach does not endorse and is not responsible or liable for any third-party content, advertising, products, services, or other materials on or available from such external sites or resources.
When you click on a third-party link or access a third-party service via our Platforms, you do so at your own risk. Third-party sites and services are governed by their own terms and policies (including privacy policies), and we encourage you to review those policies separately. We have no control over the contents or practices of any linked website or external service and accept no responsibility for them.
Third-Party Integrations: If our Apps rely on or incorporate third-party tools (for example, a mapping service, identity verification tool, or payment processor), then by using those features you may also be subject to the terms of use of those third-party providers. We are not responsible for any failures or errors caused by third-party services or components, but if you encounter an issue, we welcome you to contact us so we can try to assist or provide information.
Please note that any dealings you have with third parties found via our Platforms are between you and the third party, and you agree that OpenReach shall not be liable for any loss or claim you may have against a third party.
“As-Is” Basis: The Website, the Apps, and all content, information, features, and services provided through them are provided on an “as is” and “as available” basis, without any warranties of any kind. To the fullest extent permitted under applicable law, OpenReach disclaims all warranties, express or implied, regarding the Platforms and any results to be obtained from their use. This includes, but is not limited to, disclaimers of:
Informational Content: The material on our Website is provided for general information and promotional purposes only. While we strive to keep information up-to-date and accurate, we do not warrant or guarantee that the information is always current, correct, or complete. Any reliance you place on such information is strictly at your own risk. OpenReach may make changes to the content on the Website or to the services described, at any time, without notice. However, we have no obligation to update information on any schedule.
Operational Use of Apps: You acknowledge that the OpenKYC and OpenPay Apps are tools to facilitate certain processes (KYC verification, payments, etc.), and OpenReach does not guarantee that using these Apps will meet all your requirements or achieve any particular results. For example, OpenReach makes no warranty that a particular payment transaction initiated via OpenPay will be completed by your bank or that OpenKYC verification will be accepted by any third party – those outcomes depend on external factors such as financial network operations, your compliance with required procedures, and third-party approvals outside our control.
No Professional Advice: No information or content on the Platforms constitutes business, legal, financial, or other professional advice from OpenReach. You should consult appropriate professional advisors before making any decisions based on information obtained from our Platforms. Any recommendations or case examples on our site are illustrative and not a promise of results.
Jurisdictional Issues: We make no representation that our Website or Apps are appropriate or available for use in all locations. Accessing them from territories where the content or practices are illegal is prohibited. Users who access the Platforms from such locations do so on their own initiative and are responsible for compliance with local laws.
OpenReach shall not be responsible for any problems or technical malfunctions of any network or lines, computer online systems, servers or providers, software, or failure of any email or transaction to be received by us on account of technical problems or traffic congestion on the internet or on any of the Apps, or any combination thereof, including any injury or damage to Users’ or any other person’s device related to or resulting from use of the Platforms.
Statutory Rights: In certain jurisdictions, the law may not permit the disclaimer of certain warranties, so some of these disclaimers may not apply to you. In such cases, any warranties required by law are limited to the shortest period and fullest extent allowed.
To the maximum extent permitted by applicable law, in no event will OpenReach or its directors, officers, employees, agents, or affiliates be liable to you or any third party for any indirect, incidental, consequential, special, punitive, or exemplary damages whatsoever that arise under or relate in any way to the Platforms or these Terms, or your use of or inability to use the Platforms. This exclusion and waiver of liability applies to all causes of action, whether based on warranty, contract, tort (including negligence), strict liability, or any other legal theory, even if we have been advised of the possibility of such damages.
In particular, OpenReach will not be liable for any:
If, notwithstanding the foregoing exclusions, OpenReach is found to be liable to you for any damage or loss arising out of or in any way connected with your use of the Platforms or any content therein, our aggregate liability shall in no event exceed the greater of:
Nothing in these Terms is intended to exclude or limit any liability that cannot be excluded or limited under law. In particular, our liability for personal injury or death resulting from our negligence, or for fraud or fraudulent misrepresentation, is not excluded. However, to the extent that applicable law allows the limitation or exclusion of liability for certain damages, the above limitations shall apply to the fullest extent permitted.
You agree to indemnify, defend, and hold harmless OpenReach DeepMarketing (OPC) Private Limited and its affiliates, and each of their respective directors, officers, employees, and agents (collectively, the “Indemnified Parties”), from and against any and all claims, actions, demands, liabilities, losses, damages, judgments, settlements, costs, or expenses (including reasonable attorneys’ fees and legal costs) arising out of or in connection with:
OpenReach reserves the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense of such claim. You agree not to settle any such matter without the prior written consent of OpenReach. We will use reasonable efforts to notify you of any such claim, action, or proceeding upon becoming aware of it.
This indemnification obligation will survive the termination or expiration of these Terms and your use of the Platforms.
OpenReach may revise or update these Terms of Use from time to time at its sole discretion. When we make changes, we will post the updated Terms on the Website (and/or make them available via the Apps) and update the “Last Updated” date at the top or bottom of this document. Changes are effective immediately upon posting unless otherwise stated. It is your responsibility to review these Terms periodically for updates.
Your continued use of the Website or Apps after any changes to the Terms have been posted will constitute your acceptance of those changes. If you do not agree with a change in the Terms, you should discontinue use of the Platforms. OpenReach may, at its discretion, notify registered users of material changes to these Terms via email or in-app notifications, but is not obligated to do so. We encourage you to check this page whenever you use our services so you are aware of any updates.
By the User: You are free to stop using our Website and Apps at any time. If you have an account on one of our Apps, you may deactivate or delete it (if such option is provided in-app) or request account deletion by contacting us. Stopping use of the Platforms will not, however, relieve you of any obligations accrued before the termination (for example, any responsibilities or liabilities you have incurred through use of the Apps).
By OpenReach: We reserve the right to suspend or terminate your access to the Website, the Apps, or any portion of our Platforms at any time, with or without notice, for any conduct that we, in our sole discretion, believe is disruptive, unauthorized, violates these Terms, violates any applicable law, or is harmful to us or other users. For example, we may suspend/terminate access if we discover that you are engaging in prohibited activities (as described in the Acceptable Use section), if you fail to comply with any user authentication or security measures, or if required by law enforcement or other government agencies.
In addition, we may discontinue the Platforms or any part thereof, or cease to offer certain features or services, at any time. We may also impose limits on certain features or restrict your access to parts or all of the Platforms without notice or liability.
Effect of Termination: Upon termination of your access for any reason, your right to use the Platforms will immediately cease. Any provisions of these Terms which by their nature should survive termination (such as intellectual property rights, disclaimers, limitation of liability, indemnity, governing law, etc.) shall survive. If you have paid for any services or subscriptions, any rights you may have to a refund or service continuity will be governed by a separate agreement or policy (if applicable); otherwise, termination shall be without any refund obligation on the Company.
These Terms of Use and any dispute or claim arising out of or in connection with these Terms, the Platforms, or your use of the Platforms (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.
You agree that the courts located in Mumbai, Maharashtra, India shall have exclusive jurisdiction to adjudicate any dispute arising out of or relating to these Terms or your use of the Website or Apps. You expressly consent and submit to the personal jurisdiction of such courts for the purposes of litigating any such action. Notwithstanding the foregoing, OpenReach reserves the right to seek injunctive or equitable relief in any jurisdiction to enforce its intellectual property or other legal rights.
If you are accessing the Platforms from outside India, you are responsible for complying with all applicable local laws. We make no representation that materials on the Platforms are appropriate or available for use in other locations, and accessing them from territories where their contents are illegal is prohibited. By using the Platforms, you specifically agree to submit to the laws of India and the jurisdiction of Mumbai courts as provided above.
Entire Agreement: These Terms of Use (together with any additional guidelines, rules, or terms provided for particular services or features, such as our Privacy Policy) constitute the entire agreement between you and OpenReach regarding your use of the Website and Apps. They supersede all prior or contemporaneous communications, whether electronic, oral or written, between you and the Company regarding the subject matter of these Terms.
Severability: If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision will be enforced to the maximum extent permissible and the remainder of the Terms will continue in full force and effect. The invalid or unenforceable provision shall be deemed modified to the least degree necessary to remedy the invalidity or unenforceability, while retaining as much of the intent of the original provision as possible.
No Waiver: No failure or delay by OpenReach in exercising any right, power, or remedy under these Terms shall operate as a waiver of that right or remedy, nor shall any single or partial exercise of any right, power, or remedy by OpenReach preclude any further exercise of that right or remedy. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of OpenReach.
Assignment: You may not assign or transfer any rights or obligations under these Terms without the prior written consent of OpenReach. We may freely assign or transfer our rights and obligations under these Terms to any third party as part of a merger, acquisition, sale of business or assets, or by operation of law or otherwise, and you agree to cooperate with us in connection with such an assignment.
Headings: Section headings in these Terms are for convenience only and have no legal or contractual effect.
If you have any questions, concerns, or comments about these Terms of Use or need to contact us for any reason relating to your use of our Website or Apps, please reach out to us:
We will do our best to respond to your inquiry in a timely manner. For more information about our company and the services we offer, please visit our Website or refer to our informational materials available online.